Complaints procedure
Your views are important to us. We make every effort to ensure that our services are as accurate as possible and to maintain their quality. If you think we have got it wrong, we would like to know about it. Your complaints help us to improve our services and to put mistakes right.
How can I complain to the APC centre?
- Principle contacts for complaints: Jon Lever FRICS
- Call us on 01234 269977
- Write to: The APC centre Complaints Department,
c/o DeLever Limited, PO Box 383, Bedford MK42 9WD
I’ve made a complaint, what happens next?
- We will provide a prompt response, and reply as soon as our research is complete. Our aim is to answer your complaint within 14 working days of receipt.
- We will listen to your concerns and learn from all the complaints, because they help improve our products and services.
- When we have made a mistake we will apologise to you, and take action to stop the same mistake happening again. Where appropriate – we will also publish a correction or apology online.
© DeLever Limited 2008. All rights reserved.
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